Melo gives your restaurant, cafe or shop its own ordering website and a simple order panel with receipt printing, customer chat and order notifications. We set it up for you. You keep every dirham of every order.
A customer orders from a restaurant's own website, the order arrives in the panel, and the receipt prints. That is the whole idea.
From the first tap of your customer to the receipt in your hand.
Your customers open your link or scan the QR code on your counter, menu card or delivery bag. They see your logo, your colours and your full menu with photos. Nothing to download.
Full or half, small or large, which drink, which flavour. Every product can have two prices and a list of choices, so the order is always exact.
The total, the delivery charge for the area and the tax are calculated automatically. The name and address are saved, so the next order is one tap.
New orders appear instantly with a ringtone you choose. Accept with one click. Orders on the way move to their own column with the cash still on the road.
Each order prints as a clean receipt on a normal 80 mm or 58 mm receipt printer. Set it to print by itself when you press Accept.
The customer sees each step on their phone and gets a notification when the order is accepted, on the way and delivered. Each order has its own chat with text, pictures and voice messages.
One system for your website, your orders, your printer and your customers.
Your name, logo, colours, cover pictures and menu. We set it up for you.
Photos, categories, two prices like Full and Half, and choice lists. Upload all from Excel.
New orders with a sound, a reminder for waiting orders, and a column for orders on the way.
80 mm or 58 mm thermal printers, automatic printing on Accept.
Staff enter phone orders in the same panel with a product search. The receipt prints the same way.
Text, pictures and voice messages per order, with sent, delivered and seen ticks.
Customers install your store as an app with your logo and get order notifications.
Charge by area or distance, set minimum orders and free delivery. Addresses are saved for next time.
Monthly meal plans with breakfast, lunch and dinner, daily lists, coupons and a ledger for each customer.
Delivered orders and total sales for today, this week, this month or any dates.
Staff see orders and products only. Settings open with a 4 digit PIN.
Put a deal picture or your products together at a deal price. A timer shows when the deal ends.
Monthly meal plans for bachelors, offices and families. Melo keeps the count of every meal, every payment and every skipped day for you.
| Delivery apps | WhatsApp orders | Melo | |
|---|---|---|---|
| Commission on each order | Often 20% to 35% | None | None |
| Your own brand and prices | Shared with other restaurants | Yes | Yes |
| Order arrives complete | Yes | No, typed by hand | Yes |
| Address saved for next time | In their app | No | Yes |
| Receipt printing | Yes | No | Yes |
| Your customer list | Kept by the app | In your phone | Yours, in your panel |
| Monthly cost | Commission on every order | Free, but slow | From AED 900 a year (AED 75 a month) |
Delivery apps help new customers find you. Melo is for the customers who already know you, so they order from you directly.
An example to help you compare. Commission rates are different for each app and agreement.
Regular price AED 120 a month. Pay for longer and save more. Every plan starts with a 14-day free trial, and setup is included.
The full plan fee is paid in advance (1, 3, 6 or 12 months). Add-ons: Deals is free on the Quarterly, 6 months and Yearly plans. Mess (meal plans) is free on the 6 months and Yearly plans. See Mess
Fill in this short form. We contact you on WhatsApp, set up your website and send your login details.
It is your own ordering website plus a panel for your staff. Customers choose dishes from your menu on their phone and send the order; the order arrives in your panel complete with the items, the total and the address, ready to print. Melo is an online ordering system made for restaurants, cafes, bakeries and shops in the UAE.
Melo gives your business its own online ordering website and a simple panel to manage orders, products and customers. It is made for restaurants, cafes, bakeries, grocery shops and other local businesses.
No. Melo never takes a commission on your orders. You pay one fixed fee, from AED 900 a year (AED 75 a month), billed yearly. The full plan fee is paid in advance.
Delivery apps list you next to your competitors and take a commission on each order. Melo is your own website for the customers you already have: your name, your prices, your customer list, and no commission.
Melo is not a cash register. It is an online ordering and order management system that works next to the POS or cash counter you already use. Orders print as receipts on a normal 80 mm or 58 mm receipt printer.
No. We set up your website for you. You only add your products and prices, by typing them or uploading an Excel file.
No. Your website opens in any phone browser from your link or QR code. Customers can also install it on their phone as an app with your logo, and get notifications about their order.
Customers pay you directly when the order is delivered or collected. Melo does not hold your money.
Yes. Each order in hand has its own chat with text, pictures and voice messages, so you can confirm details without phone calls. The chat closes when the order is complete.
Yes. Make monthly meal plans with breakfast, lunch and dinner, add your customers, and see every day who gets which meal. Print the kitchen sheet and the delivery list, give meals at the counter with one click and a printed receipt, and keep a ledger for each customer. Customers can order their meal online with their mobile number and coupon code.
Yes. Every new store gets a 14-day free trial. Request it with the form on this page and we will contact you on WhatsApp with your login details. No payment is needed to start. Your first bill comes after the 14 days.
Your products can be shown in English, Arabic, Urdu and Hindi. Customers choose the language they prefer.
Yes. Deals is free on the Quarterly, 6 months and Yearly plans, and an add-on on the Monthly plan. Upload a deal picture with a price, or put your products together at a deal price. Deals show at the top of your website with a count-down when they have an end time, and the order arrives with everything that is in the deal and the customer's note.
Yes. The Melo Panel app for Android phones and tablets rings with a loud alert for every new order, even when the screen is locked, and prints receipts straight to a Bluetooth, USB (cable) or WiFi receipt printer with one tap. New orders and customer messages pop up on top, grouped by type. When a new version comes out, the app shows an Update button. Download it from your panel: Settings, Printing. On a computer the panel works in Chrome.
In your panel open Settings, Melo bill. You see your plan, every bill, your payments and your balance. Pay by cash, card or online transfer, then send the amount with the reference number or a picture of the receipt. Melo checks it and adds it to your ledger. If you pay extra, it stays as credit for your next bills.
Yes. In Settings, QR code you choose one of five ready designs with your name, logo and colour, change the words, then print it (A4, A5 or A6) or download the picture. Customers scan it and your website opens, ready to order. Put it on the counter, tables, the door and delivery bags.
Yes. Every night Melo makes a backup of your store: menu, settings, deals, customers, orders and mess. Backups are kept for up to 3 months. If something is deleted or changed by mistake, contact us and we can bring back the whole store, only one part such as the menu, or even a single product. A second, full backup of the whole system is kept separately as well.
Deals is free on the Quarterly, 6 months and Yearly plans. Mess (monthly meal plans) is free on the 6 months and Yearly plans. On the other plans each one is a small monthly add-on. The add-on prices for your country are shown in Pricing.
Melo is based in the United Arab Emirates and supports several countries and currencies. Prices are in AED for the UAE, PKR for Pakistan and USD for other countries. Choose your country in the trial form.